Examiner Training

Our two-day examiner training workshop is where we use the actual Baldrige Criteria for Performance Excellence to build your systems thinking and skills in assessing a mock organization’s application developed for training National Baldrige Examiners. This in–depth view of the criteria will incorporate practical exercises in team settings that closely mimic the work for the actual award cycle process. There is minimal required pre-work (8 hours maximum) for attendees to become intimately familiar with one small element of the case study application as this will be the focal point for your work throughout the two days. This leads into the actual application that you will be analyzing for the Application cycle. This experience is designed for senior leaders, department managers, practitioners, business and non-business professionals who want to learn more about what’s important to their organizations and how other organizations have used the Criteria to improve.

In the course of two days, we will use the newest Baldrige application case study to:

• Help you understand the key requirements of the seven Baldrige Categories and 17 Items
• Score responses using Approach, Deployment, and Results dimensions
• Focus on understanding and reducing scoring variability
• Pool our knowledge in team-building exercises, learning from each other in the process
• Learn how to evaluate a organization's Award application, appropriately applying the Criteria with due regard for the organization's size, industry, and other factors
• Understand and apply the consensus scoring process
• Add value to the applicant with Feedback Reports